Effective: August 24, 2024
Thank you for using Vitral!
These Terms of Use govern your access to and use of Vitral, a flexible and modular platform designed to integrate various AI tools and services into a unified interface, referred to as “Workspace.” Whether for personal or professional applications, our platform is designed to enhance productivity by facilitating complex workflows and efficient data management within this integrated environment (collectively, “Services”).
By accessing or using Vitral, you agree to be bound by these Terms of Use and our Privacy Policy, which are the most critical documents governing your use of the platform. These, along with all other relevant policies, are available for your review in our Policy Hub. If you do not agree to these terms, please do not use the platform.
We may revise these Terms of Use at any time. We will notify you of significant changes by posting the updated terms on our website. Your continued use of the platform after any changes constitutes your acceptance of the new terms.
We are a US tech company incorporated in Delaware, aiming to innovate and take advantage of AI related technologies by developing products and offering solutions for different markets. Our flagship product is an AI based platform which helps to organize workflows by providing access to a variety of AI tools in the same workspace. For more information about Vitral AI, please visit our Homepage.
Note: If you are unsure about the age restrictions in your country, please consult local regulations or seek legal advice before using our Services.
You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as our Sharing and Publication Policy, Privacy Policy, and any other guidelines, or policies we make available to you.
You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:
Our Services allow you to access and integrate a variety of AI tools and platforms, which may update automatically to ensure you’re always using the latest version. Some of these tools and platforms may include third-party or open-source software, which is governed by their own licenses and privacy policies.
Given the dynamic nature of our platform, we do not maintain or publish a comprehensive list of all third-party tools or their associated terms and policies. However, when you interact with a third-party tool within our platform, you will typically be prompted to accept or acknowledge its specific terms and conditions. We strongly encourage you to review these terms and privacy policies as they become available within the respective tool or service interface.
By using our platform, you acknowledge that it is your responsibility to review the terms, licenses, and privacy policies of any third-party or open-source software you choose to use. We do not control these third-party services and are not responsible for their content, privacy practices, or terms.
If you create an account using an email address owned by an organization (for example, your employer), that account may be added to the organization's business account with us, in which case we will provide notice to you so that you can help facilitate the transfer of your account. Once your account is transferred, the organization’s administrator will be able to control your account, including being able to access Content and restrict or remove your access to the account.
Our platform may incorporate or allow access to third-party software, products, or services (collectively, “Third Party Services”). Additionally, certain features of our Services, such as web browsing or data processing, may produce outputs that originate from or are influenced by these Third Party Services (“Third Party Output”).
Third Party Services and Third Party Output are governed by their own terms and conditions, which are separate from our Terms of Use. We encourage you to review the applicable terms and privacy policies for any Third Party Services you use through our platform. Please note that we do not control, endorse, or assume responsibility for the content, functionality, or practices of any Third Party Services or Third Party Output.
By using our platform, you acknowledge that interactions with these Third Party Services are at your own risk and discretion.
We value your feedback and would be grateful for the opportunity to use it to improve our services. By providing feedback, you grant us permission to use it without restriction or compensation. We appreciate your understanding and collaboration in this regard.
You may provide input to the Services (“Input”), and receive output from the Services based on the Input (“Output”). Input and Output are collectively “Content.” You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.
As between you and Vitral AI and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. We hereby assign to you all our right, title, and interest, if any, in and to Output.
Due to the nature of our Services and artificial intelligence generally, output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users’ output or any Third Party Output.
We may use Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe.
Vitral utilizes Large Language Models (LLMs) provided by third-party vendors. It is important to note that Vitral itself does not train or retrain any AI models using the data input by users. However, the LLM providers we work with may collect and use data input through their APIs for the purpose of improving their models, in accordance with their own data usage and privacy policies.
By using Vitral, you acknowledge and agree that your data may be processed by these third-party providers. We strongly encourage you to review the data usage policies of each provider to understand how they handle your information:
Vitral is not responsible for the data handling practices of these providers. If you have any concerns regarding data usage, please consult the policies above or contact the respective provider directly.
Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.
When you use our Services you understand and agree:
We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines.
Vitral operates on a pay-as-you-go credit system, enabling users to purchase and consume language model (LLM) services flexibly. Users purchase credits in advance, which are then used to pay for LLM token consumption and agent usage on the platform.
Credits can be purchased directly through the user’s account dashboard, and the cost of LLM services is deducted from the user’s available credit balance as they are consumed.
Users can purchase credits through their Vitral account. Various credit packages are available, with payment accepted via major credit cards and other supported payment methods.
Upon purchasing credits, they are immediately available for use across all LLM and agent services on Vitral. The value of the credits is fixed, with $1 equating to one Vitral credit.
Whenever a user interacts with a language model (LLM) or agent on Vitral, the tokens consumed during that interaction are calculated in real-time, and the corresponding cost is deducted from the user's available credits. The cost per token varies depending on the specific provider and model, as detailed in the pricing table.
Users can monitor their token usage and overall spending through their Vitral account dashboard. Detailed logs and summaries are provided to help users track their consumption and manage their credits effectively.
Vitral will notify users when their credit balance is running low. If a user's balance reaches zero, access to paid LLM services will be suspended until additional credits are purchased.
Purchased credits on Vitral do not expire, allowing users to utilize their balance at their own pace without time restrictions.
New users are eligible to receive up to $8 in free credits to explore and utilize Vitral’s LLM and agent services. These credits are provided to allow users to test the platform’s capabilities without any initial financial commitment.
Promotional credits function the same as purchased credits and can be used across all LLM and agent services.
Promotional credits are valid for 60 days from the date of allocation. After this period, any unused promotional credits will expire and be removed from the user’s account.
The cost of tokens for specific models, AI agents, and other services within Vitral may change at any time without prior notice. These changes can reflect various factors, including but not limited to updates to the underlying technology, market conditions, or service enhancements.
Users are responsible for staying informed about the current token prices for the models and services they intend to use. Token prices will be reflected in real-time within the platform, and any changes will apply immediately.
Credits you have purchased will remain in your account at their original value, but the number of tokens you can purchase with those credits may vary based on the current token prices. By continuing to use Vitral’s services after a token price change, you agree to the new pricing structure.
You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services or delete your account if we determine:
We also may terminate your account if it has been inactive for over a year and you do not have a paid account. If we do, we will provide you with advance notice.
If you believe your account has been suspended or terminated in error, you may file an appeal by using our contact form available on the Support Section of our website. Please provide all relevant details, and our Support team will review your case and respond accordingly.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
OUR SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.